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Terms & Conditions

Returns & Refunds Policy

In addition to your statutory rights, we are happy to offer a refund, credit note or exchange for any full price item(s) purchased in-store and returned within 28 days of purchase, providing goods are unused and in perfect condition with their original packaging. Refunds are issued by the original payment method, to the value of the item printed on the receipt. For debit/credit card refund the card and cardholder must be present.

Sale items are eligible for a credit note or exchange only.

Proof of purchase is required with every refund or exchange. If you do not have a receipt, we may, at our discretion, offer an exchange to the value of the current or most recent selling price. This does not restrict your rights to return faulty items with proof of purchase.

This returns policy does not affect the statutory rights which you have as a consumer. Full details of your statutory rights can be obtained from a Citizen’s Advice Bureau or a Local Authority Trading Standards Office.

Exceptions To Refunds/Exchanges

Motorcycle helmets are non-returnable for reasons of hygiene and safety – unless faulty.

Special order parts/accessories are not accepted for refund/exchange.

Items which are made to order will also be non-returnable unless faulty or not as described.

Faulty Goods

In addition to the rights set out in this Returns Policy, as a consumer you also have certain statutory rights e.g. a right to return items which are faulty or not as described. If your items are faulty, you believe they are not of a satisfactory quality or are not as described etc, please contact our Sales Team in-store or via email (sales@colchesterkawasaki.co.uk) and we will look into your query as soon as possible.

Website Terms & Conditions

Ownership of rights

All rights, including copyright are owned by or licensed to Colchester Kawasaki. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal non-commercial use is prohibited without the permission of Colchester Kawasaki. You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of content

Colchester Kawasaki has taken every care in the preparation of the content of this website. While we try and ensure that all the prices on our website are accurate, errors may occur. If we discover an error in the price of goods we will inform you and rectify it immediately. All prices are displayed inclusive of VAT, at our “On The Road” price; however this excludes some of our pre-registered models. We have made every effort to display accurately the colours of our products you see on our website, however as the actual colours you will see depend on your monitor, we cannot guarantee that your monitor will accurately reflect the colour of the product. To the extent permitted by applicable law Colchester Kawasaki disclaims all warranties, express or implied, as to the accuracy contained in any of the materials on this website. Colchester Kawasaki shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to your computer

Colchester Kawasaki makes every effort to ensure that this website is free from viruses or defects. However we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website, and screen out anything that might damage it. Colchester Kawasaki shall not be liable to any person, for any loss or damage which may arise to computer equipment as a result of using this website.


All items are subject to availability.

Acknowledgement of Product Enquires

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your enquiry and email you again with a reply to your enquiry.

User submitted content

Any reports, reviews, images, videos or other content submitted to this site become the sole property of Colchester Kawasaki and may be used in our marketing or other on and offline communications. It is accepted that this content may be edited, within reason, to make it suited for purpose. Content may be added or removed at will by Colchester Kawasaki. As with any website of this type, unauthorised content by bodies not connected with Colchester Kawasaki in anyway cannot be entirely protected against.

Other promotions

From time to time, we (or selected third parties) may include competitions, promotions or other offers on this website. Each such offer shall be subject to its own express terms and may not be available in all jurisdictions.

Exclusions of liability

Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or injury caused by the negligence of Colchester Kawasaki, or any of its employees or agents of fraud. These disclaimers and exclusions shall be governed by and construes in accordance with English law. If any provisions of the disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity of the remaining provisions.

Other legal notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will together with these terms and conditions govern your use of this website.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them, as often as possible.

Use of this website from outside of the UK

Unless otherwise specified the materials on this website are directed solely at those who access this website from the United Kingdom. Colchester Kawasaki makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Law, jurisdiction and language

This website, any content contained herein and any contract bought into being as a result of usage of this website are governed by and construed by accordance of English law. The parties to any such contract agree to submit the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.

Finance Terms and Conditions

Global Moto Ltd T/A Colchester Kawasaki are acting as a credit broker and not a lender. We may receive a commission for the introduction. All finance is subject to status and is only available to applicants aged 18 and over. Terms and conditions apply. Finance provided by Black Horse Finance, St William House, Tresillian Terrace, Cardiff, CF10 5BH, or MotoNovo Finance, One Central Square, Cardiff, CF10 1FS. Please speak to us for full scheme and qualifying model details.

At the end of a PCP (Personal Contract Purchase) agreement there are three options: (1) Part exchange the vehicle, (2) Pay the optional final payment and option to purchase fee and own the vehicle, or (3) Return the vehicle.

Consumer Contracts Regulations

The Consumer Contracts Regulations give you key cancellation rights when you enter into contracts at a distance.

Your right to cancel
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Your right to a refund
You should get a refund within 14 days of either the date we receive the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

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